ShiftHQ Terms of Service

Effective date: 2026-07-14
Last updated: 2026-07-14

These Terms of Service ("Terms") form a binding agreement between Refael Dabush, sole trader (רפאל דבוש, עוסק פטור) ("ShiftHQ," "we," "us," or "our"), the operator of the ShiftHQ shift-scheduling platform (the "Service"), and you (the "Customer" or "you"). By creating an account, downloading the ShiftHQ app, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

1. Definitions

• "Service" — the ShiftHQ website (shifthq.app), the iOS application, and all related backend APIs and features.
• "Business Account" — an account with account_type = "business" used by a business administrator or manager to manage shifts and employees.
• "Employee Account" — an account with account_type = "employee" used by an individual employee invited to a Business Account.
• "Customer Data" — data you upload to or generate in the Service (shifts, employees, availability, rules, etc.).
• "Subscription" — a paid plan giving access to features beyond the free tier.

2. Eligibility & account registration

• You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) to use the Service.
• You must provide accurate information at registration and keep it up to date.
• You are responsible for all activity under your account. Keep your credentials secure and notify us at security@shifthq.app if you suspect unauthorized access.
• One account per person. Sharing credentials across multiple users is prohibited — invite each user through the employee-invitation flow instead.

3. Subscription plans, billing, and cancellation

3.1 Free tier and paid plans

We offer a free tier with limited features and paid plans with expanded capacity and features. Current plans, prices, and included features are shown in the app and on shifthq.app. We may add, change, or discontinue plans on prospective basis.

• Subscriptions are available to Business Accounts only. Employee Accounts are free and do not have paid features. By purchasing a Subscription, you represent that you are acting on behalf of a business and not as a consumer for personal, family, or household purposes.

3.2 Auto-renewing subscriptions

Paid Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before renewal. Your payment method will be charged the then-current renewal price.

• Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for the Subscription fees and applicable taxes.
• We do not store card numbers. All card data is handled by Stripe under Stripe's Terms (https://stripe.com/legal/consumer).

3.3 Cancellation

• You may cancel your Subscription at any time from Settings → Billing in the Service (which opens the Stripe Billing Portal).
• On iOS, billing is managed from shifthq.app in a web browser — the iOS app does not include billing controls, in accordance with Apple's App Store guidelines.
• Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.
• Cancelling does not entitle you to a refund of amounts already paid, except as required by applicable law.

3.4 Price changes

We may change Subscription prices on prospective basis. We will notify you at least 30 days before a price change takes effect. If you do not accept the change, cancel before the change takes effect.

3.5 Taxes

Prices are stated exclusive of applicable taxes (VAT, sales tax, etc.). You are responsible for any taxes assessed on your Subscription, except taxes on our net income.

3.6 Refunds

Except where required by mandatory consumer law (e.g., EU withdrawal rights within 14 days, Israeli Consumer Protection Law rights), Subscription fees are non-refundable. If you believe you were charged in error, contact billing@shifthq.app within 30 days.

3.7 Failed payments and past-due accounts

If a payment fails, we may retry, downgrade your account to the free tier, or suspend access after a grace period. You remain responsible for owed fees.

4. Ownership of Customer Data

You own your Customer Data. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely to provide the Service to you and as described in our Privacy Policy.

You represent and warrant that you have all rights necessary to upload Customer Data to the Service and that Customer Data does not infringe any third-party rights or violate any law.

5. Business (Controller) responsibilities

If you operate a Business Account, you are the data controller of employee data you upload. You are responsible for:

• Obtaining any necessary consents from your employees before entering their data.
• Providing your employees with any legally required privacy notices under your local law (e.g., Israeli PPL, GDPR, CCPA).
• Configuring access and roles appropriately.
• Complying with all applicable employment, wage, and hour laws when configuring schedules and pay rates — the Service is a tool, not a source of legal advice.

Our Data Processing Agreement (DPA) is available on request at privacy@shifthq.app and governs our processing of your employees' personal data.

6. Acceptable use

You may not:

• Use the Service to violate any law or infringe any third-party rights.
• Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent this restriction is prohibited by applicable law.
• Circumvent, disable, or interfere with security or rate-limiting features.
• Scrape or bulk-download data other than data associated with your own account through our official APIs.
• Resell, sublicense, or offer the Service to third parties as a standalone product.
• Upload malicious code, viruses, or content designed to harm the Service or its users.
• Use the Service to send unsolicited commercial messages or spam.
• Impersonate another person or business.

We may suspend or terminate accounts that violate this Section.

7. AI-assisted features & Automated scheduling

The Service may offer optional AI-assisted features (e.g., schedule suggestions, natural-language rule parsing) powered by Google Gemini. AI output is generated automatically and may be incomplete, inaccurate, or unsuitable for your situation.

All automated schedule suggestions are reviewed, modified, and published by a human manager before becoming visible to employees. No final shift assignment or employment decision is made solely by automated means. You are responsible for reviewing AI output before acting on it. We make no warranty of accuracy for AI-generated content, and GDPR Art. 22 does not apply.

8. Intellectual property

• We and our licensors own all right, title, and interest in the Service, including the software, design, trademarks, and content we provide (excluding Customer Data). Nothing in these Terms transfers any of these rights to you.
• The name "ShiftHQ," the logo, and related marks are our trademarks. You may not use them without our prior written consent.
• If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation to you.

9. Third-party services

The Service integrates with third-party services (Stripe for billing, Resend for email, Cloudflare R2 for storage, Google Gemini for AI features, APNs for push notifications, and Render Services, Inc. for application hosting and database services). Those services are governed by their own terms. We are not responsible for third-party services except as expressly stated in these Terms.

10. Service availability

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may perform scheduled maintenance and, from time to time, emergency maintenance. We may modify, add, or discontinue features on prospective basis. For material adverse changes to paid features, we will give you at least 30 days' notice and, at your option, a pro-rata refund of prepaid Subscription fees corresponding to the affected feature.

11. Confidentiality

Each party will treat the other's non-public information as confidential and will use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, was independently developed, or is required to be disclosed by law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED USE. WE DO NOT WARRANT THAT SCHEDULES GENERATED BY THE SERVICE COMPLY WITH LABOR LAW IN YOUR JURISDICTION — YOU ARE RESPONSIBLE FOR THAT DETERMINATION.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In such cases, warranties are limited to the maximum extent permitted by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) 100 US DOLLARS.
• THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND SURVIVE TERMINATION OF THESE TERMS.

Some jurisdictions do not allow the limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You will defend, indemnify, and hold us harmless from any third-party claim, damage, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) Customer Data you upload, (c) your violation of any law or third-party right, or (d) your use of the Service in a manner not permitted by these Terms.

15. Termination

• By you. You may terminate at any time by cancelling your Subscription (see §3.3) and deleting your account (Settings → Account → Delete account).
• By us. We may suspend or terminate your account for material breach of these Terms (including non-payment) after giving reasonable notice where practicable. We may terminate immediately for serious violations of §6 (Acceptable use).
• Effect. Sections that by their nature should survive (Ownership, IP, Disclaimers, Limitation of Liability, Indemnification, Governing law, this Section, and Miscellaneous) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you by email or in-app notice at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you do not accept, your remedy is to stop using the Service and cancel your Subscription.

17. Governing law and disputes

• Governing law: These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws principles.
• Exclusive jurisdiction: The competent courts of Tel Aviv-Yafo, Israel have exclusive jurisdiction over any dispute arising out of these Terms, except that we may bring an action for injunctive relief in any court of competent jurisdiction to protect our intellectual property or confidential information.
• Consumer-law carve-out: Nothing in this Section overrides any right you may have under mandatory consumer-protection law in your country of residence (e.g., the right to bring proceedings in your local courts under EU consumer law or Israeli consumer-protection law).

18. Apple App Store additional terms

If you access the Service through the iOS app downloaded from the Apple App Store:

• These Terms are between you and us. Apple is not a party.
• Apple has no obligation to provide maintenance or support for the Service.
• If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (which may be zero if downloaded free). Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims by you or a third party relating to the Service, including product-liability, non-compliance-with-law, or consumer-protection claims.
• Apple is a third-party beneficiary of these Terms and, upon your acceptance, has the right to enforce them against you.

19. Miscellaneous

• Entire agreement. These Terms (with the Privacy Policy and, where applicable, the DPA) are the entire agreement between us and supersede any prior agreement on the same subject.
• Severability. If any provision is held unenforceable, the remainder remains in effect and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.
• Notices. Legal notices to us must be sent to legal@shifthq.app and the registered postal address. Notices to you may be given by email to your account address or by in-app notice.
• Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.
• Independent contractors. The parties are independent contractors. Nothing creates an agency, partnership, or joint venture.
• Language. These Terms are drafted in English. Any translation is provided for convenience; in case of conflict, the English version controls, except where mandatory local law requires otherwise.

20. Contact

• General inquiries & Support: support@shifthq.app
• Legal notices: legal@shifthq.app
• Billing: billing@shifthq.app
• Security: security@shifthq.app
• Privacy: privacy@shifthq.app
• Postal address: Refael Dabush, Dvora Omer 5, Ra'anana, Israel