ShiftHQ Support
Need help with ShiftHQ? You're in the right place.
Contact us
Email support@shifthq.app and we'll get back to you within 1–2 business days. Please include your account email and, if relevant, whether you're using the iOS app or the web app so we can help faster.
Frequently asked questions
How do I sign in? Enter the email and password you signed up with on the login screen. If you don't have an account yet, employees can create one from the app's sign-up screen; use the email invite from your manager if you were added directly.
I forgot my password. Use "Forgot password?" on the login screen to receive a reset link by email.
How do I turn on notifications? After signing in, the app will ask if you'd like to enable notifications for schedule publishing, swap requests, and approvals. You can change this anytime in your device's Settings → Notifications → ShiftHQ.
How do I request a shift swap or submit my availability? Both are available from your employee dashboard inside the app — look for "Availability" and "My Shifts."
How do I manage my business's plan or billing? Business/organization account creation and subscription management are handled on the web at shifthq.app, from a desktop or mobile browser — not inside the iOS app. Business administrators can still sign in to the iOS app to view schedules and manage their team; billing and plan changes are made on the web.
How do I delete my account? Open the app, go to Settings → Account → Delete Account, and confirm. This permanently removes your account and associated data, subject to the retention terms in our Privacy Policy.
Is my data secure? Yes — see our Privacy Policy for details on how we collect, use, and protect your data.
Legal
Company information
Refael Dabush, sole trader (עוסק פטור) Dvora Omer 5, Ra'anana, Israel